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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dezni Bryan

Dezni Bryan

October 2, 2024

5  out of  5
rating by Dezni Bryan
"Keshia was very helpful in the process of us switching companies. She also saved us almost 200 a month on auto insurance!"
We responded:
"Thank you, Dezni! Keisha is always great at finding ways to maximize the coverage you get while staying within your budget. "
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Guillermo Somarriba

September 28, 2024

5  out of  5
rating by Guillermo Somarriba
"Ashley is great! She’s been a great help when it came time to get my own insurance. She answered all my questions. She’s quick to alert me if there’s an issue of any kind. Anytime I have a question or concern she’s always there to help me out. I really appreciate her and she’s a true asset to the company."
We responded:
"Thank you for the great review, Guillermo! Ashley here is fantastic and does a wonderful job staying involved with customers."
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Ross Smith

September 16, 2024

5  out of  5
rating by Ross Smith
"The process was simple and great customer service"
We responded:
"Thank you Ross, we really strive to make it a great experience!"
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Nicole Rust

September 16, 2024

5  out of  5
rating by Nicole Rust
"Keisha Metcalfe with State Farm saved me Money on my Insurance!"
We responded:
"We were so happy we were able to help, and give you great coverage."
Profile photo of Valerie Shields

Valerie Shields

September 16, 2024

5  out of  5
rating by Valerie Shields
"I couldn’t ask for better insurance agents to work with!! Whenever I have an issues Jacob or Keisha are quick to answer and try their best to solve my issue!! Would recommend to anyone to give them a call for all your insurance needs!!"
We responded:
"Thank you Valerie, we love working with you too!"
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keisha metcalfe

September 16, 2024

5  out of  5
rating by keisha metcalfe
"Very knowledgeable team and quick to answer any questions I may have!"
We responded:
"Thank you Keisha, we do our best to help."
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Sabrina Brooks

September 16, 2024

5  out of  5
rating by Sabrina Brooks
"Highly recommend Keisha and Jacob to anyone seeking a trustworthy insurance agency. I have had an amazing experience with the customer service at State Farm."
We responded:
"Hey Sabrina, we really appreciate the kind words!"
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Erica Hutchins

September 14, 2024

5  out of  5
rating by Erica Hutchins
"Keisha Metcalfe with Jacob Willett State Farm was incredibly helpful with getting me all the insurance information I needed in a very timely manner as well as an exceptional quote! Go see her, you won’t regret it!"
We responded:
"Thank you Erica, we always love hearing feedback, especially good feedback."
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Melissa Johnson

September 14, 2024

5  out of  5
rating by Melissa Johnson
"Ashley helped me get an awesome deal each month on my insurance!! Highly recommend"
We responded:
"Thank you Melissa!"
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Ashley Coyne

September 14, 2024

5  out of  5
rating by Ashley Coyne
"We have been with State Farm for a year and a half now. The whole staff is knowledgeable and able to answer any questions I have."
We responded:
"Thank you Ashley! We really appreciate your business!"
Profile photo of Patrick Brown

Patrick Brown

September 12, 2024

5  out of  5
rating by Patrick Brown
"Keisha did an excellent job with helping me get the insurance coverage I needed. Highly recommend going to her at State Farm!"
We responded:
"Thank you Patrick, we appreciate the feedback!"
Profile photo of Brittany Ashley

Brittany Ashley

September 12, 2024

5  out of  5
rating by Brittany Ashley
"Ashley Coyne is always helpful and resourceful in making sure my experience with State Farm is reliable ."
We responded:
"Thank you Brittany, we always love working with you!"
Profile photo of Candace Hug

Candace Hug

September 12, 2024

5  out of  5
rating by Candace Hug
"Keisha is knowledgeable, professional, personable, and caring! Highly recommend!"
We responded:
"Thank you, Candace!"
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Danielle Willett

September 12, 2024

5  out of  5
rating by Danielle Willett
"Love working with Keisha! Always available to answer any questions I have & has the best rates around."
We responded:
"Thank you, Danielle, Keisha is always on it!"
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Emma Bradley

June 10, 2024

5  out of  5
rating by Emma Bradley
"I talked to Keisha Metcalfe and she really helped me to get a low price and she's very knowledgeable and of course that means a lot. I truly appreciate your overall business and checking to make sure everything is good."
We responded:
"Thank you so much! We appreciate that great feedback, Keisha loved working with you as well. "
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Alex Enzweiler

June 3, 2024

5  out of  5
rating by Alex Enzweiler
"I have been with Jacob Willett State farm for quite a while now and I cant see myself leaving. I have 4 vehicles, a boat, my house, and my business insured with them. His staff is very knowledgeable and seem to go out of there way to get my questions answered as soon as they can. I often deal with Jacob on the phone and he gets everything I need taken care of in a prompt & timely manner. I would leave a 6/5 star review if I could. I highly recommend using Jacob for your insurance needs."
We responded:
"We really appreciate the great review! We enjoy having you as a customer at our office and really appreciate how you work with us as well!"
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Michael Prater

June 3, 2024

5  out of  5
rating by Michael Prater
"Great people most helpful people I have ever worked with thanks for all you do"
We responded:
"Thank you, Michael! We appreciate having you as a customer. "
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Brad Mcintire

June 3, 2024

5  out of  5
rating by Brad Mcintire
"Great people always take care of any issues I have right away"
We responded:
"Thank you, Brad, we really appreciate the kind words. Always great hearing from you!"
Profile photo of Brian Chaffin

Brian Chaffin

May 28, 2024

1  out of  5
rating by Brian Chaffin
"Be careful !!! I moved back to Kentucky from out of state and acquired insurance from this agency. First issue, I was charged for a renters policy that I did not ask for, my apartment rent includes this. Called and was told “I assumed you wanted this coverage”. Next month no issues, premiums were deducted automatically from my account. Third month, no premiums were charged on my account. Log into the app and no vehicles or policies are showing. Called customer service since the office was closed and was told my policy had been cancelled. I had been driving 2 vehicles around with no insurance. Never received any form of communication, no email, letter, or call notifying me that my policy was being cancelled. Called the office next business day and was told that my policy was cancelled because I moved out of state. Just moved in state 3 months ago. Come to find out the agent never updated my KY drivers license into the system, I gave this to him personally over the phone. So if you like financial decisions to be made for you without your input and negligence on the agents part this is the place for you. If you decide to trust this agency you better make sure you keep a close eye on your policies and account."
We responded:
"Hey Brian, I'm sorry you had a poor experience with our office. We strive to give the best prices and service to our customers. We will review what happened, and would be happy to discuss it with you over the phone or in office. "
Profile photo of Jeffrey McManaway

Jeffrey McManaway

April 25, 2024

5  out of  5
rating by Jeffrey McManaway
"Talked with Macy who was great. Got my rate down cheaper than I ever thought it could be. Fantastic."
We responded:
"Thank you, Jeffrey! We always love hearing good feedback and glad Macy was able to give you a great rate with GREAT coverage!"
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Glen Fields

April 1, 2024

5  out of  5
rating by Glen Fields
"Very helpful and thorough in giving me quotes. Very professional."
We responded:
"Thank you, Glen! We appreciate your feedback and loved working with you as well!"
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Niki Toy

April 1, 2024

5  out of  5
rating by Niki Toy
"Macy is awesome! Best experience with this State Farm office!!"
We responded:
"Thank you so much, Niki! We really appreciate your business here and Macy said you are a dream to work with."
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Dewayne Shead

March 28, 2024

5  out of  5
rating by Dewayne Shead
"Very friendly and helpful. Simplified everything I needed to know and helped me find the best discounts. Recommend if you need insurance give them a call."
We responded:
"Thank you, Dewayne! We enjoyed working with you as well, you made it easy on us. "
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Linda Steele

March 22, 2024

5  out of  5
rating by Linda Steele
"They were very nice. And helpful with my insurance policy’s"
We responded:
"Thank you, Linda! "
Profile photo of Juanita Galvin

Juanita Galvin

October 13, 2023

5  out of  5
rating by Juanita Galvin
"When noooooooo one else was wanting to insure me full coverage State Farm did, and I have a great bundle. Thanx Ashley for all your help from day one. If I need anything State Farm is there and they get the job done."
We responded:
"Thank you, Juanita!!! I know we were glad we could help you out, and love working with you as well!"